Return & Refund Policy
At KiddyFun Toys, we strive to provide high-quality toys and a delightful shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Products are eligible for return only if they are:
- Damaged during delivery
- Defective or not functioning properly
- Incorrect item delivered
👉 Any issue must be reported within 24–48 hours of receiving your order.
2. Condition of Products
To qualify for a return:
- The product must be unused and in its original condition.
- It must be returned with the original packaging, tags, manuals, and accessories.
- The item should not show signs of misuse, physical damage, or tampering.
❌ Products that have been used, damaged after delivery, or returned without their original packaging may not be accepted.
3. Return Process
To request a return:
- Contact our customer support with your order details.
- Share clear photos or videos showing the issue.
- Our team will verify the request and guide you through the return process.
Returns without prior approval may not be accepted.
4. Refund Process
Once the returned product is received and successfully inspected:
- Your refund will be processed through the original payment method or another mutually agreed method.
- Refunds are generally completed within 5–7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Non-Returnable Items
The following items are generally not eligible for return:
- Used or damaged products (after delivery)
- Products without original packaging, accessories, or manuals
- Products damaged due to improper handling or misuse
- Clearance, promotional, or special offer items (unless received damaged or defective)
Any exceptions will be communicated at the time of purchase.
6. Cancellation Policy
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, it cannot be cancelled and will follow the standard return policy if eligible.
7. Policy Updates
KiddyFun Toys reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Your continued use of our website indicates your acceptance of the latest version of this policy.
8. Contact Us
For any return, refund, or product-related assistance, please contact us:
📞 Phone: 9494698906